FREQUENTLY ASKED QUESTIONS

We offer a variety of packaging materials including cardboard boxes, bubble wrap, parcel tapes, and more.

Yes, we offer custom packaging solutions designed to meet your specific needs. Please contact to discuss your needs

Yes, we have eco-friendly packaging options available, such as biodegradable and recycled materials.

No, we do not offer office supplies or business equipment.

No, we do not have a minimum order requirement, but order value under £60 will incur a £5 delivery fee

Yes, bulk discounts are available for larger orders.

Our pricing options depend on the product and quantity ordered.

Yes, we offer wholesale pricing for bulk orders.

We accept various forms of payment including credit/debit cards, PayPal, and bank transfer.

Additional fees for shipping and taxes may apply and will be specified during checkout. Order under £60 will incur a £5 delivery fee. Tax is not included in product prices.

Yes, you can request a quote for a custom packaging solution by contacting us.

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Our lead time for delivery varies depending on the product and location. UK orders will arrive next day. International orders will vary

Yes, we offer international shipping.

You can track your order using the tracking number provided after shipment.

Yes, rush shipping options are available for free on orders over £60.

Changes to an order can be made before shipment, please contact us before 3pm on the day of your order to ensure next day delivery.

Our company offers a 30-day return policy for all unused products. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return. To initiate a return, please contact our customer service team. Our team will provide you with a returns label, at no cost to you. Once we receive the returned item(s), we will process your refund or exchange. Please note that the cost of return shipping will be incurred by our company. However, we do ask that you ensure the items are properly packaged to prevent any damages during transit. All products must be in their original packaging and in new, unused condition to be eligible for a return. Any returns that do not meet these criteria will not be accepted and will be returned to the customer at their own expense. Please allow up to 14 business days for us to process your return and issue a refund or exchange. We will notify you via email once your return has been processed. We value your satisfaction and will do our best to make the return process as smooth as possible. If you have any questions or concerns, please do not hesitate to contact us.

To initiate a return, please contact our customer service team. Our team will provide you with a returns label, at no cost to you. Once we receive the returned item(s), we will process your refund or exchange.

Our company offers a 30-day return policy for all unused products. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return. To initiate a return, please contact our customer service team. Our team will provide you with a returns label, at no cost to you. Once we receive the returned item(s), we will process your refund or exchange. All products must be in their original packaging and in new, unused condition to be eligible for a return. Any returns that do not meet these criteria will not be accepted and will be returned to the customer at their own expense.

To initiate a return, please contact our customer service team. Our team will provide you with a returns label, at no cost to you. Once we receive the returned item(s), we will process your refund or exchange. All products must be in their original packaging and in new, unused condition to be eligible for a return. Any returns that do not meet these criteria will not be accepted and will be returned to the customer at their own expense. Please allow up to 14 business days for us to process your return and issue a refund or exchange. We will notify you via email once your return has been processed.

Our business hours are Monday to Friday, 9 am to 5 pm. Orders can be made on our site 24/7

You can contact customer support through our website, email or phone.

Yes, we have our Washington store in the North East of England.

You can create an account on our website by clicking on "Sign Up" and providing the required information.

Benefits of creating an account include faster checkout, order tracking, access to order history and bulk discounts.

Yes, you can view your order history with an account.

You can update your account information by logging into your account and making the necessary changes.

No, we do not currently offer a loyalty program or membership but we are always looking to improve our services